Once you have clicked 'Generate OTP' button and you don't receive OTP ever after few minutes, you may click on the link 'Click here to regenerate OTP?' that is available on the same page where you are asked to enter OTP.
In the process of booking appointment, the page that prompts your contact details and subsequent page, has the option namely 'To Receive Reconfirmation SMS / View / Print / Cancel Appointment Click Here'. This option is also available in subsequent page where a beneficiary selects City, Specialty, WC and Doctor.
Sometimes the OTP is not received instantly due to various reasons. One may have to wait for few minutes. The generated OTP is valid for 10 minutes. Also there is an option to regenerate OTP. There is reference number generated for each OTP. Please verify that the entered OTP is of correct reference number.
Go to book appointment option, enter the beneficiary id then the received OTP. On the landing page there is option namely 'To Receive Reconfirmation SMS / View / Print / Cancel Appointment Click Here'
The name of only the Doctors for whom the roster has been generated by the CMO I/c of the dispensary gets displayed in the list.
Yes, one can book appointment again in such cases. The system will not allow to book appointment if the appointment has already been taken in the window of 3 days in the same dispensary in case of GDMO's appointment. However one can book appointment in some other dispensary.
Depending upon whether the mobile number already exists in the CGHS system or not, one can update the mobile number in the following ways:
This may happen in cases where a beneficiary might have clicked on 'Generate OTP/Regenrate OTP' multiple times. Each OTP has a distinct reference number. While keying in the OTP please verify the reference number that gets displayed on the screen matches with the SMS received.
Please click on the option 'To Receive Reconfirmation SMS / View / Print / Cancel Appointment Click Here' to confirm the booked appointment status and also can receive confirmation SMS again.
This may happen with the specific device or browser. May try booking appointment with another device or browser.